Question 1

Which prices apply to the rooms?

Accepted Answer

The listed prices are per person based on double room occupancy by two guests. Prices vary depending on availability and the selected travel period within the stated price range.

Question 2

Is there a surcharge for single use of a double room?

Accepted Answer

Yes, a surcharge of 50 percent applies for single use of a double room.

Question 3

Which discounts apply for children?

Accepted Answer

Children under 6 stay free of charge in their parents’ room. Children from 6 to 11 years pay EUR 30 per night including half board, children from 12 to 15 years EUR 40 per night including half board. Children aged 16 and over, as well as a third or fourth person in the room, receive a 30 percent discount on the adult price.

Question 4

Are extra beds or baby cots available?

Accepted Answer

Yes, extra beds and baby cots are provided free of charge upon request. Please inform us in advance.

Question 5

Is the hotel a non-smoking hotel?

Accepted Answer

Yes, the entire Hotel Bellevue is a non-smoking property.

Question 6

Are bathrobes and towels included in the price?

Accepted Answer

Yes, bath towels, spa bags and bathrobes are provided free of charge for the duration of your stay.

Question 7

From what time is check-in possible?

Accepted Answer

On the day of arrival, rooms are available from 2:00 pm. Arrival is possible daily.

Question 8

Until what time is check-in possible?

Accepted Answer

Check-in is possible until 9:00 pm. In case of later arrival, guests are asked to inform the hotel in advance.

Question 9

Is a pre check-in available?

Accepted Answer

Yes, to facilitate check-in, guest details can be submitted in advance via the pre check-in link provided in the booking confirmation.

Question 10

Can I arrive earlier if the room is not yet ready?

Accepted Answer

Yes, if guests arrive early, they may already use the hotel’s leisure facilities until the room is available.

Question 11

By what time must the room be vacated on departure?

Accepted Answer

On the day of departure, the room should be vacated by 10:00 am.

Question 12

Are pets allowed at the hotel?

Accepted Answer

Pets are allowed only with prior registration and exclusively in designated rooms.

Question 13

What is the charge per pet per night?

Accepted Answer

The surcharge is EUR 25 per pet per night without food, regardless of size. Only one pet per room is permitted.

Question 14

Where are pets allowed within the hotel?

Accepted Answer

Pets are not permitted in dining areas or leisure facilities.

Question 15

Is a deposit required?

Accepted Answer

Depending on the booked rate, a deposit may be required. The amount depends on the total value of the booking.

Question 16

Which payment methods are accepted?

Accepted Answer

Hotel bills can be settled in cash, by credit card (Visa or Mastercard) or by debit card.

Question 17

Which cancellation conditions apply?

Accepted Answer

The Austrian Hotel Contract Conditions apply unless otherwise stated. Standard cancellation conditions are 70 percent from 30 to 7 days before arrival and 90 percent for less than 7 days before arrival. In case of no-show or early departure, the full amount will be charged.

Question 18

Are vegetarian or special diets available for allergies?

Accepted Answer

Yes, diet cuisine and vegetarian meals are available upon prior arrangement. Guests are asked to inform the hotel in advance about any allergies or intolerances.

Question 19

Is there a minibar in the rooms?

Accepted Answer

There is no minibar in the rooms. As an alternative, free beverage room service is available from 7:00 am to 10:00 pm.

Question 20

May guests bring their own food or drinks?

Accepted Answer

Bringing food and drinks into public areas is not permitted. Consumption in the room is not allowed and requires approval from reception.

Question 21

Is there a dress code in the restaurant?

Accepted Answer

Yes, guests are requested to wear neat and appropriate clothing in the evening. Access is not permitted in tracksuits, slippers, flip-flops or without footwear.

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